The customers dashboard
The customers dashboard shows every customer at once, worst first, so you know where to look. Open it from Customers → Dashboard.
What’s on it
Section titled “What’s on it”- Totals across your customers: Need attention, Customers, Devices, Gateways (online out of total), and Open incidents.
- Needs attention: a card for each customer that isn’t healthy, with the reasons.
- Open incidents: open incidents across all customers, most severe first.
- All customers: every customer with its health, lifecycle, tier, and counts of devices, gateways, and incidents, sorted by urgency. Filter it by lifecycle or tier.
The totals, the Needs attention cards, and the Open incidents feed all cover the same customers. Offboarded customers are never included. Prospects are included while Include prospects is on, and the Customers total shows them separately; your browser remembers the setting. All customers always lists everyone.
The dashboard updates by itself. When a device goes down or a gateway reconnects, the board reflects it within a few seconds, without a refresh.
Choose a customer to open their page; see Add customers.
How health is worked out
Section titled “How health is worked out”Each customer is healthy, warning, or critical: the worst result of the checks below. The reasons you see on the dashboard are the messages in the table.
| Check | Example message | Result |
|---|---|---|
| Unreachable devices | “3 of 10 devices unreachable (30%)” | Warning at 20%, critical at 50% |
| A region with no gateway | “No gateways configured — nothing can be polled” | Critical |
| Every gateway offline | “The gateway is offline — nothing can be polled” | Critical |
| Some gateways offline | “1 of 2 gateways are offline” | Warning |
| Gateways that never connected | “2 gateways have never checked in” | Warning |
| A gateway that has found nothing | “A gateway is deployed but no devices have been found” | Warning |
| Devices found but none monitored | “12 devices found, none under management” | Warning |
| Failing collection | “2 of 10 devices have a failing collector” | Warning |
| Nothing set up yet | “Nothing has been set up for this customer yet” | Warning, except for prospect and offboarded customers |
| Open incidents | “2 open incidents, worst is high” | Critical if any is critical or high; warning if medium or low |
Some details:
- Gateways themselves don’t count toward the unreachable-devices check.
- Acknowledged incidents still count. An incident stops counting when it’s resolved.
- Incidents with the info severity never affect health.